Frequently Asked Questions
Everything you need to know about shopping with Goodhood.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How can I return an item if it doesn't fit?
We accept returns within 28 days of purchase. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a return shipping label.
Are your products authentic?
Every item sold on Goodhood is 100% authentic. We work directly with brands and authorized distributors to ensure the integrity and quality of our curated selection.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you restock items that are sold out?
Due to the exclusive nature of our collections, many items are limited edition and will not be restocked. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if we receive a return or a second drop.